Agreement
These terms apply when an organisation creates an account or uses our services, including the free security score. By signing up, you confirm that you are authorised to accept these terms for your organisation.
The services
We provide email threat detection, workspace hardening, device checks, password health monitoring, staff training, alerts and a security score, as described on this website and in your chosen plan on Our Plans.
We may improve or change features over time. We will not remove a core feature from your plan during a paid term without notice and a fair alternative.
Your responsibilities
- Keep admin credentials secure and turn on two-step login for admin accounts.
- Connect only systems and devices that your organisation owns or is authorised to manage.
- Tell staff that security monitoring and practice phishing tests are in place, as required by local law.
- Review critical alerts promptly and act on recommended fixes.
Acceptable use
- Do not use the services to test, scan or attack systems you do not own or control.
- Do not use practice phishing templates outside your own organisation.
- Do not reverse engineer, resell or overload the services.
Plans, billing and trials
Paid plans are billed per active user per month, either monthly or yearly in advance. Prices are shown in US dollars and exclude applicable taxes.
Trials last 14 days. If you do not choose a paid plan by the end of the trial, protection pauses and your free security score remains available. Refunds are covered by our Refund Policy.
Your data
You own your data. We process it only to provide the services, as described in our Privacy Policy. You can export alerts, reports and device lists at any time while your account is active.
Security limits
No security service can stop every attack. Our services reduce risk and alert you quickly, but they do not guarantee that no incident will occur. You remain responsible for decisions such as approving payments, releasing quarantined messages and applying fixes.
Liability
To the extent allowed by law, our total liability for any claim relating to the services is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential losses, such as lost profits or business interruption.
Ending the agreement
You can cancel at any time from the dashboard. Monthly plans end at the close of the current month. Yearly plans run to the end of the paid term. We may suspend an account that breaches the acceptable use rules, after notice where possible.
Contact
Questions about these terms can be sent through the Watchtower contact page.